FAQ

What quantities do you sell your fabric in?

All of our fabric is sold by 1/4 metre (25cm / ~10”) unless otherwise specified. Dimensions are listed for any fabrics sold by the panel.

If I order more than 1 metre of fabric will it come in a single continuous piece?

Yes, we make a single cut off the bolt. For example, if you order 6 units of fabric, you will receive a single 1 1/2 metre cut.

What do the colour/numbers mean in the fabric bio?

We do our best to colour match fabrics to Gutermann thread to help customers at home. This also acts as a great guide to decide what colour thread to sew in. A full Gutermann colour chart can be found here.

 

What if the item I would like is listed as ‘Out of Stock’?

Any item shown as ‘Out of Stock’ online may still be available in store. Please email us at info@darrellthomas.com to check availability.

Do you offer samples?

Yes, we supply samples for most products. A sample is a small cutting of the fabric and may vary in size (usually at least 3cm x 10cm minimum, depending on the value of the fabric). A sample will give a true representation of colour, texture, pattern, weight and handle of a fabric. Please note there is a maximum of 10 samples per customer. We charge a $3 fee for a sample pack. Please contact us at info@darrellthomas.com for any sample inquiries.

If you require more than a small cutting, we recommend purchasing 25cm of fabric instead. Please note, this is not an official sample and therefore does not fall under our sample shipping policy.

How do I place an order?

Please use the main category navigation to assist you through our online shop.  You can use the search box to locate a specific item.

Once you have found what you are looking for, select your quantity (fabric is sold in continuous 1/4 metre increments, so 1/4 metre = 1 unit) and click ‘Add To Shopping Cart’.

Review your selected items by clicking the ‘Shopping Cart’ icon in the top right corner of the page.

You can remove items from your shopping bag at any time during your visit by clicking ‘Remove’ under the specific item.

You can change the quantity of your order by updating quantity and clicking ‘Update’.

Once you have decided what you would like to purchase, click the ‘Checkout’ icon to enter shipping and billing information and place your order.

Can I place an order by phone?

Yes! Please call 613-239-3854

Which methods of payment do you accept?

We are happy to accept many methods of payment through Shopify Payments. We currently accept Visa, Mastercard & Amex.

Phone orders can be made using Visa or Mastercard.

In store payments can be made using Visa, Mastercard, debit or cash.

How do I change currency?

You can change the currency by clicking on the flag icon at the top right hand corner of the page and select your preferred currency and delivery destination.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will Darrell Thomas Textiles share this information with any third parties.  When you register with Darrell Thomas Textiles, we will only need to know your email address. Your chosen password is not known to us. When processing your order we will require your name, e-mail address, telephone number, shipping address and billing information. Shopify processes all online payments, so none of your payment information is visible to us at any time.

Shipping

Orders are shipped in 1-3 business days within of receipt of payment. Worried about shipping costs? Since shopping cart calculations aren't an exact science, we check each order to make sure that the shipping charge is accurate.

All orders will be shipped via Canada Post. Estimated delivery is 3-7 business days for most addresses (remote locations may experience longer wait times).

Smaller eligible packages can be shipped by Canada post letter mail.  Please note letter mail shipping does not have tracking and you must understand there is risk involved. Letterman has been known to take a bit longer and we are not responsible for lost packages of any kind. If you want tracking please select our regular shipping.

In-Store pickup

For all our local customers, we do offer free in-store pickup. Simply choose 'In Store Pickup (Ottawa)' from the shipping options. We will notify you once your order is ready for pickup

How will my order be packaged?

Your fabrics/notions will be folded inside a packaging bag, which will then be placed in appropriate packaging. Each item will be personally inspected by a member of the DTT team, before it is packaged and sent out for delivery.

How soon will you ship my order and how long will it take before I receive it?

After the order is received and paid in full, we will package it and ship it out within 1-3 business days.

Within Canada, all packages are shipped via Canada Post. Estimated delivery is within 3-7 business days for most addresses.  

Orders to the U.S will be shipped via Canada Post.  Estimated delivery is within 5-15 business days, excluding any time that your package may be delayed in Customs.

Can I track my order?

You'll receive a confirmation email once your order is on its way to you, with a tracking link for your parcel so you can follow its journey.

https://www.canadapost.ca/trackweb/en#/home

Customs, Duties & Import Fees

Shipping fees do not include any customs fees, duties or taxes placed on the package. These charges are the responsibility of the purchaser. Customs forms will be filled out with the actual value of your order and with an accurate description of the products ordered.

Lost Parcels

Please note that we are not responsible for lost or stolen parcels. Please ensure your shipping address is correct during checkout. We will gladly provide any tracking information that we have in regards to your parcel, as well as assist in locating it. However, we cannot reimburse you the cost for any lost/stolen parcels or re-send you replacement fabric.  We do not guarantee shipping times and there will be no refunds for late/delayed packages.

What is your return policy?

Once an order has been placed and the fabric has been cut, we cannot accept refunds or exchanges.

We do our best to ensure the colour of the fabric online matches as close as possible to the bolt in the shop. We shoot our photographs in natural light and agonize over the the exact shade and colour description in our photos and fabric listing. However, due to the vast colour variances in every monitor and mobile device, we cannot guarantee the colour will be an exact match to what you see online.

We have also listed a Gutermann colour chart as reference for the colours in the fabric. The chart can be viewed here.

Can I cancel my order?

We are unable to cancel orders where fabrics have already been cut to specification. However if your items have not yet been prepared for dispatch, then we may be able to cancel your order. Please contact Customer Services on 613-239-3854 for immediate assistance.

If we have made a mistake with your order, or if you have received flawed fabric, please contact us at info@darrellthomas.com

How do I contact Customer Services?

We are committed to providing the fastest, friendliest, most personalized service, and your satisfaction is 100% guaranteed. Our customer service team is available Tuesday – Friday 10 am - 5 pm EST.  You can contact us by:

Phone: 613-239-3854

Email: info@darrellthomas.com